System Requirements

With the re-launch of the website, www.ultimatepilatesworkouts.com should be compatible with all systems, including the ipad!

When on a home computer, a broadband internet connection is required (ie. cable, DSL, or satellite.) A dial-up connection is not consistent and, therefore, may cause errors on the site such as screen freezes, pauses in video play, and denied access to the workout downloads. For more information, scroll to the bottom of this page.

 

First and foremost, we do not recommend that you try to view a video while it's downloading.

Please allow 45 to 90 minutes for our full-length Pilates workout downloads to successfully download to your computer. The time it takes for a download to complete is variable and dependent on the user's internet connectivity and the size of the mp4 file. 

Any attempts to view the workout while it is downloading will result in errors. Please allow the download to complete before you attempt to view it!

 

We recommend REAL PLAYER for viewing the downloads on our site.
 
DOWNLOAD REAL PLAYER NOW!   
 
Questions about downloading a .mp4 file with Real Player?  Get your answers here!  
 
 

If you would like to import your downloaded video into itunes to play on your iPad, iPhone, or Apple TV, here's how!

 

1. If you don't have iTunes installed on your computer, download free iTunes from http://www.apple.com/itunes/download/ and install. 
2. Connect your iPad to your computer and then launch iTunes.
3. To add .mp4 videos to iTunes you may click "File->Add File to Library...."
4. Navigate to .mp4 files and import it 
5. Once all the .mp4 videos are imported, click "Sync iPad" button to transfer the mp4 file to your ipad.
 
Here is a YouTube video that we found that also explains the process:
 
http://www.youtube.com/watch?v=Q9rXnzYD6g0
 

If you would like to save your workout to a DVD for viewing on your TV or on a portable DVD player, you can do that! 

Yahoo users rated this site the best for converting .mp4 files to DVD:  

http://www.effectmatrix.com/total_video_to_DVD_Author/index.htm

And another top site was as follows:

http://www.aimersoft.com/tutorial/convert-mp4-to-dvd.html

 

If you like to play your download on the Wii, you can do that, too!  Here's how!

 

http://www.wondershare.com/dvd-converter/play-dvd-on-wii.html

 

TROUBLESHOOTING TIPS:

 

1. What type of internet browser are you using to access the website?
For best results, please use the most updated browser available.  UPW recommends Mozilla Firefox or Chrome.  For example, Internet Explorer must be 8 or above.  The better the browser, the better the results.


2. What type of internet connection are you using to access the website?
A broadband internet connection is required (ie. cable, DSL, or satellite.) A dial-up connection is not consistent and, therefore, may cause errors on the site such as screen freezes, pauses in video play, and denied access to the workout downloads. For more information, scroll to the bottom of this page.


ss93. What type of media player are you selecting to open the workout downloads?
All of us here at Ultimate Pilates Workouts highly suggest that you use Real Player for quality and assurance. We recommend VLC Media Player (follow the link for free download) for users seeking a program that will take up as little space as possible on their computer. Another free media player that works with our workouts is Real Player (free download link in the next paragraph). Moreover, Quicktime and Windows Media Player are not compatible with our website. These media players tend to be the default media players for many home computer systems. The problem is that both of these media players are out of date, and therefore are not designed to handle large mp4 files. As mentioned above, our downloads range from 30 to 55 minutes in length, and therefore require a media player that is fully capable of supporting them from start to finish.

Real Player is easy and free to use! Click here for a safe link to a free download of this media player. Select to download the program and when it is complete, it will appear on your computer's desktop screen. Next, select to open
Mozilla Firefox internet browser to access Ultimate Pilates Workouts. Log into your account and proceed to visit "My Downloads" as listed under "My Account." Select the workout download of your choice. Proceed to click on the purple "download" text to begin downloading the workout to your personal computer. A new window will appear prompting you to select a program to open the file. You may notice that your default media player appears first under "Open With." Select "Other..." and proceed to scroll down to highlight Real Player. If Real Player does not appear on the initial list, select "Desktop" on the left-hand side of this window. Then proceed to scroll down to select 'Real Player' or 'VLC' from this list. Click "Okay" and the download process will begin!

Please allow 45 to 90 minutes for our full-length Pilates workout downloads to successfully download to your computer. The time it takes for a download to complete is variable and dependent on the user's internet connectivity and the size of the mp4 file. Once the download is finished, Real  Player will automatically open on your computer and workout will appear on the lefthand side menu of videos available for play on your Real Player. This workout will be prompted to start playing on your Real Player.

Any attempts to view the workout while it is downloading will result in errors. Please allow the download to complete before you attempt to view it.

NOTE: For members that use Adobe Media Player, fear not! Your Adobe Media Player will still work to play your workout downloads. Adobe has discontinued the program so it is no longer available to download for new members. You can continue to enjoy your downloads with Adobe if you choose.


4. "How do I upgrade?"
Members can upgrade their account to a new package at anytime! To do so, it is easiest to select to download a workout that is not a part of your current membership. For example, if you are a Basic member and would like to upgrade to the Deluxe package, log into your account and select a reformer workout from the Workout Library. Doing so, will prompt a window to appear asking you if you would like to upgrade. Proceed to follow the simple instructions guided by the website and you will be quickly upgraded to the Ultimate Pilates Workout package of your choice!

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5. "When I select to play a workout the visual component does not appear?"
Are you playing a workout off Ultimate Pilates Workouts and there is no picture? But, the audio continues to play? Not a problem! That means that you are missing the essential plugin for our online video player. You need to download Adobe Flash Player to view the workout online. Most computer systems will automatically install the missing plugin, and/or prompt you to do so if this error should occur. If Adobe Flash Player is not already installed into your computer, visit www.adobe.com for a safe and free download of this flash player. 


6. " An error message reading "This is Not Your Video" appears each time I select to download a workout."
Although all members have access to downloading all workouts, members are limited to the workouts that they can view as per their membership package.

Rather, all members have the option to download for a minimal fee of $5.95 -the fraction of the cost of a DVD! Members have the option of using their monthly free downloads (3 free downloads for Deluxe members, 5 free downloads for Premier members, unlimited free downloads for Ultimate members.) Regardless if whether the member selects to redeem the workout for free or for purchase, they are not limited to selecting any of the downloads. All members can download Pilates mat, small equipment, specialty, reformer, cadillac, chair, or barrel downloads under these provisions.

However, members are limited to the type of downloads that they can select to play as per their membership (as follows):

Click here for information on membership types.

If an error message occurs for you, it may be the result of an attempt to access a video that is not included under your membership.


7. "When I attempt to log into my Ultimate Pilates Workouts account, the window will not stop 'loading...' ."
This is due to a connectivity issue. If a window continues to appear as "Loading..." it means that you internet connection has either experienced an interruption or it is not strong enough to forward you along to the next webpage quickly. We suggest that you contact your local internet provider for assistance on improving your internet connectivity not only for Ultimate Pilates Workouts, but for all of your everyday online needs!


8. "How do I redeem a workout for free?"
To use any of our workout coupon codes, first proceed to the "Shop" menu on the upper righthand side of the website. Then continue to select the workout specific to the coupon code issued to you. Next, proceed to "Checkout." During checkout, enter the coupon code in the white box designated "Promotional Code" and select "Update." Doing so will automatically discount the workout so that it is free. Continue with the checkout process as usual, and you will not be charged for the workout download.


9. "Once I download a workout, will I have to download it again to view it for a second or third time?"
Once you have purchased a workout, it will forever remain under "My Account" > "My Videos". Each time that you log into your Ultimate Pilates Workouts member account, each download that you have ever purchased will be saved in your account for continuing access. You are only charged once for the download.

To view the workout on Real Player, you will have to click on the purple "download" text under
"My Videos". Doing so will load the mp4 file into your media player for viewing. To avoid having to reopen the workout in Real Player each time that you are interested in viewing it, select to "Save" the file as opposed to "Open" the file when you select the purple "download" text. This will give you the option of either saving the file to your computer (in which case, you will be able to visit "My Computer" > "My Documents" to open the file) or to Real Player (in which case, the download will be ready for viewing in Real Player each time that you open it.)

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10. "Will I be able to view my downloads on Ultimate Pilates Workouts on other computers?"
You are able to access your downloads from any computer system with an internet connection. Log into your account at www.ultimatepilatesworkouts.com from any computer to view workouts and visit your account.

However, for optimal performance it is important that you continue to use Firefox/Mozilla internet browsers. Also, to download a workout it is important to continue to use Adobe Media Player.

But, remember! You can always view full-length workouts on your computer by selecting the "play" option.


On a general note, we also recommend clearing your internet browser history on a regular basis. Errors can be saved as cookies on the internet, and therefore will reappear each time their corresponding webpages are revisited (regardless if whether the error still exists or not.) By visiting the "Tools" menu on your internet browser, and selecting "clear history" and/or "clear private data" you will ensure that all errors are removed from your system!

If you have any questions regarding Ultimate Pilates Workouts and your account, please contact our Customer Support Team at anytime at ultimatepilatesworkouts@pilatesonfifth.com. They are ready and willing to help!

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UlimatePilatesWorkouts.com Check List:

1. Broadband Internet Connection (DSL, Cable, or Satellite.) Ultra Lite Connection at minimum.
- A Lite connection and a Dial-Up connection will not support our videos at this time.

- It is best to contact your internet provider if you are unsure of your connection.

- An internet speed of at least 350kbps is necessary to view our workout videos, otherwise video and sound break ups may interrupt your viewing.

Test your internet speed by clicking here (embed:
http://www.bandwidthplace.com/)

2. Windows Vista, XP, 98, 2000, or Mac OS X version 10.1.5 or more recent.

3. Internet Explorer, Firefox, or Mozilla.

4. Flash Player 9,0,115,0 or more recent.

*If difficulties downloading and/or viewing UlitmatePilatesWorkouts.com persist, please CONTACT US  with specific details as to the problems you are experiencing. All of us here at UltimatePilatesWorkouts.com want to do all that we can to help to get you started!  


How to Watch UltimatePilatesWorkouts.com on Your Television Screen!

 

Would you prefer watching your UltimatePilatesWorkouts.com video downloads on your television screen, instead of your laptop or desktop monitor? Not a problem! It's easy to watch any of your UltimatePilatesWorkouts.com downloads on your television using a S-Cable! S-Cables are inexpensive and available for purchase at any electronic store. Simply follow these instructions:

  1. Connect your S-Cable "S-Cable output" in your computer to your "S-Cable input"  or "TV input" on your television.
  2. Once you are connected, use your "fn" key and your "f" control key to allow your computer screen to appear on your television.
  3. Note that it might also be necessary for some computer connections to include RCA audio cables to connect your computer and television for audio purposes.

Check out these easy-to-follow instructional videos on how to connect your computer to your television screen! Click here for laptops! Click here for desktop!